Privacy Policy

Last updated: 1 October 2026

This Privacy Policy explains how Chumble collects, uses, shares and protects personal information when you use our website, app and food-delivery services (together, the “Services”).

Information we collect

We may collect information you provide to us, including your name, phone number, email address, delivery address, account details, order details and messages you send us. When you use the Services, we may also collect device, log and approximate location information needed to provide delivery and improve the Services. Payment information is handled by our payment providers; we do not intend to store complete payment-card details ourselves.

How we use information

We use information to process and deliver orders, confirm payments, provide customer support, personalise and improve the Services, communicate important updates, prevent fraud and meet legal obligations. Where permitted, we may also send marketing communications; you can opt out using the unsubscribe link or by contacting us.

When we share information

We share only the information necessary with restaurants and delivery partners to prepare and fulfil your order. We may also share information with service providers that support payments, hosting, analytics and customer service, as well as where required by law or to protect the rights, safety and security of Chumble and others.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including record-keeping and legal requirements. We use reasonable administrative, technical and organisational safeguards, but no online service can guarantee absolute security.

Your choices and rights

You may ask to access, correct or delete your personal information, or withdraw marketing consent, subject to applicable law. To make a request, contact us using the details below. We may need to verify your identity before responding.

Children

Our Services are not intended for children who are not legally able to use them. We do not knowingly collect personal information from children without appropriate consent.

Changes to this policy

We may update this policy from time to time. We will post the updated version here and change the “Last updated” date when we do.

Contact us

For privacy questions or requests, email hello@chumble.com.